Thoroughly inspect your package(s) upon arrival for any damages. In the event damage occurs during shipping, please report any issues along with supporting photos (required) within three (3) days of delivery to lunashealing333@gmailcom. We will only offer a replacement of the item originally ordered, no refunds, substitutions or exchanges. Lunas Healing  is not responsible for lost or stolen packages or damages that occur once package(s) are received. Luna’s Healing  is not responsible for incorrect shipping addresses, and all costs associated with amending an incorrect address are the sole responsibility of the purchaser.